Resident Representative/Leasing Agent
Location: Northeast Philadelphia, PA
The Resident Representative leasing agent is the primary point of contact for residents and prospective residents. Outstanding customer service and sales skills are essential to the position.
-Greeting prospective residents, qualifying, determining needs and preferences, professionally present the community and a specific apartment while providing features and benefits.
-Perform proper follow up with prospective residents.
-Ensure that office, clubroom, models and market-ready vacant apartments are in perfect condition; this may include light housekeeping.
-Correctly complete all lease applications, assist with application verification, and notify prospective residents of results in a timely manner.
-Enter all traffic, telephone calls and other daily activity into the computer.
-Call or visit competitive properties to update market survey as needed
-Participate in ongoing resident relations including telephone calls and resident functions. Assist with resident concerns or related activities as requested by management.
-Accept service requests from residents, route to maintenance department for prompt processing and conduct service follow-up when job is completed.
-Physically inspect property when on grounds, pick up litter and report any service needs to the community manager.
-Contribute ideas to the community manager for marketing the property and improving resident retention and satisfaction.
-Attend any training classes/meetings as required or recommended by management.
-Make outside sales calls as needed
Prior sales and customer service skills
• Commitment to outstanding customer service
• Strong time management skills
• Able to multi-task
• Team player
• Computer literate
• Professional appearance
• Available to work on weekends, and attend some occasional evening events
• Excellent communication skills
• Must have excellent closing ability
How To Apply
Please email your cover letter and resume to firstname.lastname@example.org with "NE Philadelphia Leasing Agent" in the subject line.